All are welcome here
Valley Outreach welcomes anyone who comes to us in need of food, clothing, and support navigating resources. It’s that simple. Making it easy for people to get help is a priority to support our mission. “In the past two years we’ve invested in adding program capacity, which is most visible in our expanded food shelf and in StyleXchange,” Tracy Maki, CEO, shares, “We’ve seen substantial growth in the number of people seeking support and want to make sure we continue to offer a high level of service.”
Always asking questions to make improvements
With our growth, we continue to evaluate the quality of our programs while keeping an eye on external factors that may affect the people we serve. (Global pandemic anyone?) We make thoughtful adjustments but don’t always hit the mark the first time. This is part of our process to innovate and continually ask ‘what if?’ and ‘what else?’ to find better ways to help people in need. According to Tracy, “We recognize we need to make some adjustments given our growth – and one place it’s really obvious is our parking lot. So, this month we are surveying our shoppers, asking about their experience in parking and waiting for services. We’re including an invitation to offer other comments and feedback, too.”
We welcome feedback from everyone
We are always actively learning and look forward to adjusting our programs sometime in April – to help alleviate the parking overflow in particular. We’ll use the valuable information we collect from the shopper survey and other feedback we receive from donors and volunteers. We invite anyone interested in sharing more about their experience at Valley Outreach to contact us at [email protected] or via phone at 651-430-2739 whenever they have specific questions or comments. It helps us learn as a team and an organization.